More Information$32,994 / year or higher DOQ + Full-Time County Benefits
James City County Social Services seeks an individual to perform responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance programs and services within established policies, procedures and guidelines. Responsibilities: Determine eligibility of individuals and families for federal, state, and local financial assistance programs; and, interpret and explain policies pertaining to financial assistance programs. Track and comply with state mandates for timeliness and accuracy compliance for all financial assistance programs. Conduct detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies. Gather and analyze verification documents received for authenticity, validity, and accuracy; secure and safeguard confidential information from applicants, recipients, and federal reports. Identify and assess customer needs to make proper referrals to fraud, social workers, community organizations, mental health, Social Security, and other organizations. Requirements:Any combination of education and experience equivalent to an associate’s degree in human services or related field; some human service related experience, preferably involving interviewing customers. Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Knowledge of principles and processes for providing customer service. Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems. Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment and initiative; and attention to detail.
Accepting applications until position is filled. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at http://www.jobs.jamescitycountyva.gov
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