Patron Services Manager/Office Assistant

Status: Part-time (25-30 hours/week)

Reports to: Executive Director

Hours: Includes in-office business hours and evenings on concert night (one night/month). There is flexibility to work some hours from home.

Compensation: Hourly ($22/hour)

About the Williamsburg Symphony Orchestra (WSO):
Based in Williamsburg, Virginia, the Williamsburg Symphony Orchestra (WSO) is a professional symphony orchestra founded in 1984. The WSO aims to inspire, educate, and entertain diverse audiences in Greater Williamsburg by enriching the cultural fabric of the community and fostering a wider appreciation for, and love of, live symphonic music.

Position Overview:
The Patron Services Manager serves as a key liaison between the organization and its patrons. Acting as the trusted advisor to the Executive Director, this individual will oversee critical patron services and ensure the highest levels of customer and stakeholder engagement. Additionally, this position will support board communications. The key responsibilities are outlined below, but there may be other duties assigned as needed.

• Key Responsibilities:
  Oversee all Box Office activities, including concert season subscriptions, individual ticket sales, ticket exchanges, and seat changes using Tix.com software.
• Lead front-end operations at venues, ensuring seamless patron experiences on concert night (one night per month from September to May).
• Supervise and maintain ticketing system (Tix.com), donor database (DonorPerfect), and interface with marketing software (Constant Contact).
• Act as a primary representative for the Executive Director when necessary, engaging with patrons, board members, and community stakeholders.
• Serve as the primary contact for external communications, responding to patron inquiries via phone, email, and in-person interactions.
• Assist with drafting and distributing key communications, including fundraising appeals, newsletters, and board reports.
• Develop strong relationships with patrons and donors to drive engagement and retention.
• Implement patron appreciation initiatives and donor stewardship programs.
• Facilitate special communications related to annual subscriptions.

Qualifications:
• Bachelor’s degree preferred.

• Experience in customer service, corporate communications, or arts administration, preferably in a performing arts, cultural, or non-profit organization

• Strong leadership, organizational, and strategic planning skills.

• Excellent interpersonal and communication abilities, with the capacity to build and maintain positive relationships with stakeholders, including patrons, donors, volunteers, and board members

• Proficiency in ticketing and computer systems, online databases, and Microsoft Office Suite. Training will be provided.

• Flexibility to work occasional evenings and weekends when required by the performance schedule.

• Appreciation for live symphonic music is a plus.

Key Competencies:
• Data analysis and database management

• Strategic problem-solving and decision-making

• Professionalism and confidentiality

• Customer service and patron relationship management

• Community outreach and stakeholder engagement

• Planning, organizing, and multi-tasking

• Team leadership and collaboration